Exchange Policy
Effective Date: November 27, 2024
At The Yogis, we strive to provide high-quality yoga products to fitness and yoga enthusiasts. However, if you receive a product with a manufacturing defect, we offer a simple and straightforward exchange process to ensure your satisfaction.
1. Eligibility for Exchange
We accept exchanges only for products that:
- Have a verified manufacturing defect.
- Are returned within 3 days of delivery.
- Are unused, in their original condition, and with all packaging, tags, and accessories intact.
2. Conditions for Exchange
Exchanges will not be accepted if:
- The product shows signs of wear and tear, use, or damage caused by the customer.
- The exchange request is initiated after the 3-day window.
- The product is missing its original packaging, tags, or accessories.
3. Exchange Process
To initiate an exchange, please follow these steps:
- Contact Us:
- Email us at Theyogis.in@gmail.com or call us at +91 9315339321 within 3 days of delivery.
- Provide your order number, a description of the defect, and, if possible, photos of the product.
- Verification:
- Our team will review your request and verify the manufacturing defect.
- Once approved, you will receive instructions for returning the defective product.
- Return the Product:
- Pack the product securely in its original packaging to avoid damage during transit.
- Ship the product to the address provided by our customer support team.
- Processing the Exchange:
- Upon receipt and inspection of the returned product, we will process the exchange.
- A replacement product will be shipped to you within 7 business days, subject to stock availability.
4. Costs and Fees
- Return Shipping Costs: The customer is responsible for the cost of returning the defective product to us.
- Replacement Shipping Costs: The Yogis will cover the shipping costs for the replacement product.
5. Important Notes
- Non-Exchangeable Products: Certain items, such as clearance or promotional products, may not be eligible for exchange. Such exclusions will be clearly mentioned at the time of purchase.
- Stock Availability: If the replacement product is out of stock, we will offer you the option to choose an alternative product or receive a store credit.
6. Contact Information
For any questions or assistance regarding our Exchange Policy, please reach out to us:
- Email: Theyogis.in@gmail.com
- Phone: +91 9315339321
- Address: E-108, Palam Vihar Extension, Gurgaon, Haryana, 122017
Thank you for choosing The Yogis. We are committed to ensuring your satisfaction and look forward to assisting you with your exchange requests.